Support

We’re a small family, and a real person reads every message. Email us at hello@lovecole.co and we’ll get back to you, usually within a day or two.

Common questions

Exporting your memories

You can export everything from within the app, anytime, for free. Your memories are always yours to take with you.

Moments+

Moments+ unlocks extras like video, smart search, and full-resolution backup. Subscriptions are handled by Apple — you can manage or cancel anytime in your iPhone’s Settings under your Apple Account → Subscriptions.

Deleting your account

You can delete your account and the data you created from within the app’s settings. If you’d like help, just email us.

Found a bug or have an idea?

We’d genuinely love to hear it. Tell us what happened or what you wish Moments did, and it goes straight to the people building it.

— D + C